Terms: Regular credit terms are available for accounts with approved credit. Our payment terms are Net 30 days with finance charges of 1.5% per month on the unpaid past due balance which equals 18% per annum. Unless credit is established prior to shipping, all sales are on a cash in advance of shipment basis. No C.O.D. shipments will be made.

Business Hours: Our normal business hours are from 8:00-4:30 PM PST. We are closed all legal holidays. Tours of our nursery and greenhouses are gladly given to our customers. Appointments are recommended and appreciated, but are not necessary, during normal business hours.

Substitutions: Every attempt will be made to fill all items as ordered and confirmed. Unless otherwise instructed and noted on an order, we will make substitutions to best conform to the items ordered. Substitutions to varieties of similar color, hardiness, and size (one grade up or down) will be made as a standard procedure whenever necessary.

Claims: No claim will be honored unless it is made in writing on the bill of lading upon receipt of the shipment. We also request that you notify us within 5 days of delivery if there is a count discrepancy or if any damage occurred during shipment. It will be at the sole discretion of Woodburn Nursery and Azalea, Inc. to evaluate and issue any and all credit adjustments.

Warranty Claims: We warrant our nursery stock to be true to description or name under which it is sold.  No liability is assumed by Woodburn Nursery and Azalea, Inc. for delay or failure to deliver for any reason beyond our control. Under no circumstances will seller be liable for more than the purchase price of the plant.

NURSERY STOCK STANDARDS: Our firm makes every effort to sell nursery stock which complies with the standards found in the most recent edition of the American Standard for Nursery Stock (ANSI Z60.1), published by the American Nursery and Landscape Association (the “Standard”). The principal function of the Standard is to help buyers and sellers of nursery stock communicate with confidence by using a comprehensive and consistent set of measurement and specification nomenclature. Compliance with the Standard is an assurance that you receive nursery stock which is consistent and which has been measured, sized, and prepared for shipment in the manner you expect. We are proud of this policy, and you should request adherence to the Standard from any other growers from whom you purchase nursery stock. If you need to purchase a copy of the Standard, contact ANLA Publications in Washington, D.C., at 202/789-2900.